دور الجودة الشاملة في تنمية الموارد البشرية في القطاع الخاص

الملخص EN

The study aimed to identify the importance of human resource development, as the human capital of the institutions.

the role and importance of human resources recruitment, training, career planning and performance evaluation.

and recognize the contribution of human resources development to the Palestinian telecommunication company in increasing its production and achieving its overall quality.

it is clear through the independent variable (human resource development) that all the averages of the different axes were close in terms of their relative weights.

the overall score of the questionnaire as a whole obtained a relative weight of (81.00%).

total quality in Palestine telecommunications company.

the arithmetical mean of the role of workers towards achieving total quality obtained a relative weight of (79.00%), ie, with a high degree of appreciation.

which is evidence of the approval of the sample of the study on the role of human resources development in the achievement of total quality.