Satisfaction with geriatric home services among elderly residents and their families in Beni-Suef governorate

الملخص EN

The home is the best venue for providing health care services for the elderly.

the services of in-home care not only can care be delivered at a low cost, but it has also been proven that home care is an important step in obtaining optimal health outcomes for many elderly people.

aim of the study to evaluate satisfaction with geriatric home services among elderly residents and their families in Beni-Suef governorate.

design : an analytic cross-sectional design was used.

a qualitative study was conducted among the elderly and their family members of 88 elderly people aged 65 years old and above.

setting : the study was carried out in all geriatric homes in Beni-Suef city.

all geriatric homes in Beni-Suef governorate were included.

subjects : the study involved two groups, namely elderly people, and their families.

the required sample size is 88 elderly.

tool : was developed and refined by parasuraman et al.

(1991).

data was collected via a face-to-face interview using a structured questionnaire.

the questionnaire contained two parts : socio-demographic data and evaluation questions.

results : there are generally equal scores of satisfaction and expectations between the elderly and their families.

the only difference of statistical significance was related to satisfaction with the recreation services, which was higher among elderly families’ members in comparison with the elderly.

conclusion : the elderly and their families’ members were satisfied with homecare services, and they preferred home care services.

recommendations the findings of the study suggest that homecare services, especially social services, should be improved.