أثر التمكين الوظيفي في التميز التنظيمي : دراسة ميدانية في البنوك التجارية القطرية

الملخص EN

The study aimed to identify the impact of job empowerment on organizational excellence, as well as to identify the level of job empowerment and organizational excellence from the point of view of managers working in the upper and middle management of Qatari commercial banks.

the researcher adopted the descriptive analytical approach to achieve the objectives of the study and answer its questions.

the study population consisted of (6) Qatari commercial banks, and the study sample included (336) managers who were selected by the comprehensive survey method.

the study reached a number of results, the most important of which are : the level of job empowerment and organizational excellence in Qatari commercial banks from the respondents' point of view was high, and there is a statistically significant effect of job empowerment on organizational excellence in Qatari commercial banks.

the study recommended continuing to maintain the adoption of the functional empowerment approach for its important role in achieving organizational excellence in Qatari commercial banks.

it will raise the chances of achieving organizational excellence that includes excellence of leaders, internal processes, organizational structure, and organizational culture.