How organizational unfairness impedes service employees needs fulfillment? the case of Islamic banking industry in Pakistan

الملخص EN

Purpose : the purpose of this study was to explore how organizational unfairness impedes fulfilment of various needs of non-managerial employees at Islamic banks.

methodology : the data were gathered through semi-structured interviews from sixteen non-managerial employees of different fully Islamic bank branches located in Rawalpindi and Islamabad, Pakistan.

findings : the study findings indicate that issues in the distributive, procedural and interactional justice elements of Islamic banks impedes fulfilment of basic, social, security, self-esteem, and self-actualization needs of non-managerial service employees of Islamic banks and adversely affects their wellbeing.

significance : this research contributes to the literature on organizational fairness by unpacking the ways in which issues in the organizational justice elements impeded non-managerial service employees’ life needs fulfilment.

this study investigates the above-mentioned issue from the Islamic banks non-managerial employees’ perspective, which was not empirically investigated earlier.

limitations : the qualitative research findings might lack external validity or generalizability.

in the future, a study could investigate this topic through survey research.

second, this research merely investigated how organizational unfairness impedes employees’ life needs.

in future, a study could explore the strategies employed by the employees encountering organizational unfairness for resolving the issues relating to stress and other socio-economic aspects.

practical and social implications : this study findings provided an avenue to offer a number of practical implications to enhance fairness for non-managerial service employees in Islamic banks.