The impact of cabin crew work stress on costs

الملخص EN

This research tackles the cabin crew work stress and its impact on cost at airlines.

That was accomplished through a survey, designed as a main tool of the research, and developed through a comprehensive review for the previous theoretical and practical studies which addressed work stress considering opinion of specialists in the field.

The field research is conducted with cabin crew in three companies representing different types of airlines (Scheduled, Low cost, Charter).

A number of 157 surveys have been distributed to the mentioned types of airlines.

A number of 106 surveys were analyzed after excluding the invalid forms.

The required percentages were calculated and the frequency tables required to meet one of the most important descriptive statistical methods in identifying and defining the research variables and their frequency rates within the drawn sample were calculated.

The research achieved several findings that work stress increases costs to the airlines as it leads for increasing sick leave rates reported by cabin crew which negatively affect operations of the flights.

Moreover, training is found to be a major cost in airlines which would be required for cabin crew to manage work stress.