تقييم جودة خدمة التعليم العالي باستخدام نموذج أداء التعليم العالي Hedperf: دراسة ميدانية على طلبة جامعة قسنطينة 2 عبد الحميد مهري

الملخص EN

The aim of this study is to try to understand the students' evaluation of the higher education quality services provided to them, whereas the survey tool was used to collect data from a sample of 205 university students.

In order to reach this objective, we first used the Exploratory Factory Analysis to reveal the scale's general structure based on SPSS v19, and then used Structural Equation Modeling (SEM) through the Confirmatory Factory Analysis based on AMOS v24 to verify the conformity of the standard model with the collected data.

The study found that the scale included five main dimensions for measuring the higher education quality services, as well as the corresponding indicators were good for the standard model.

In addition, the results indicated that the students' assessment of service quality was medium.