Extent of interest of tourist facilities in providing services for tourists with mobility disabilities in Jordan: a case study Ajloun city

الملخص EN

This study aims to evaluate the tourism services provided to local tourists with mobility disability in the tourist destination.

in order to work on improving these services to attract a new segment of tourists and then increase sales.

the importance of the study lies in showing the availability of services and facilities for local tourists with mobility disabilities in the main tourist sites in the city of Ajloun, and the needs and desires of the target group to be satisfied.

also this study sheds light on an important segment of society that did not receive the attention of the concerned authorities to provide appropriate services that suit their life needs, and satisfy their desires to enjoy the tourist trip despite losing some of their important functional capabilities.

this study followed the descriptive approach (quantitative analysis) based on data collection, classification, organizing and analysis, to evaluate the services and facilities provided to the segment of tourists with mobility disabilities in the tourist sites and their suitability for them.

the study relied on the questionnaire as a tool in data collection; the determinants of the study are the small sample size, the lack of theoretical studies that have been written on this subject and the poor services available for tourists with mobility disabilities in the places of tourist attractions (the study community in Ajloun).

the results showed that the conditions for licensing tourist facilities with a rating of less than four stars issued by the Jordanian ministry of tourism did not take into account the requirements for persons with disabilities.

on the other hand, the results of the study indicated that the infrastructure and superstructure of some tourist facilities in Ajloun city are still not sufficiently suitable for tourists with mobility disabilities; which led to a low level of tourist services provided to them in accommodation and entertainment places.

the study concluded that local tourists with mobility disabilities have the right to participate in tourism and recreational activities on an equal basis with others, tourist establishments should pay attention and be committed to providing infrastructure and logistical services that local tourist with mobility disabilities in tourist destinations.

as well as providing suitable tourism programs for local tourists with mobility disabilities; in order to relieve psychological pressure on them and improve their performance.

in addition to holding educational courses for workers in tourist facilities to identify the needs and desires of local tourists with mobility disabilities and ways to deal with them.