Analyzing the efficiency of the six sigma methodology in processes optimization : case study of the Tunisian company SFBT

الملخص EN

This study aims to evaluate the number of accidents and to optimize the use of the six Sigma methodology in health management and work safety in SFBT company-Sfax-Tunisia.

based on six sigma method tools, such as histograms, cause-effect charts, big five personality test, SPSS version software 22, Matlab software, the Bradley curve, the Hexaco 25-faceted personality model ; it has been shown that work safety is one of SFBT’ s primary interests and that adopting six sigma method in SFBT improves the quality of the product and services in the framework of Dmaic model (define, measure, analyze, improve, and control), which affects the design of a new service "security service".

the study concludes with a set of recommendations that may help SFBT managers to better adopt of six sigma method in health and safety management.