The impact of knowledge management on the organizational performance of institutions performance : a case study of the Mobilis corporation in Bechar

الملخص EN

In light of what organizations are looking for today from solutions and systems that help them achieve success, survival and continuity, knowledge management has emerged as one of the most effective management techniques to improve the performance of organizations, and accordingly the current study aims to high light the impact of knowledge management on organizational performance through the dimensions of customer service and customer loyalty at mobilis corporation in bashar, to achieve the objective of the study, a questionnaire was designed to collect information from the study sample and then analyzed using SPSS version 22, the study also recommended building a knowledge system management team to follow up on the application of knowledge management systems in mobilis corporation, and to enhance interest in knowledge management to gain customers trust and increase their loyalty.