قياس رضا المستهلكين عن التجارة الإلكترونية بالجزائر في فترة جائحة كورونا (2019-2021)‎

الملخص EN

This study aims to measure consumers satisfaction with e commerce in Algeria during the Corona pandemic period .

It included a sample of 350 individuals, and the data of this study was processed using the statistical program "spss".

The study found that the level of consumers satisfaction with the quality of products and services offered through e-commerce sites was high, the same level of satisfaction shown by consumers towards after-sales services and about payment and delivery methods via e commerce, while the level of consumers satisfaction was weak and low on confidentiality.

and security for e-commerce.