تقييم جودة التعليم الإلكتروني و أثرها على رضا الطالب : دراسة ميدانية على طلبة كلية العلوم التجارية بجامعة أبو بكر بلقايد تلمسان

الملخص EN

The study aims to analyze and evaluate the quality of e-learning using the SERVQUAL model (reliability, tangibility, response, empathy and safety) and its impact on the degree of student satisfaction at the faculty of Commercial Sciences at the University of Tlemcen, and the study relied on the descriptive analytical approach.

the primary data for the study were collected through the questionnaire tool where it was distributed to a simple random sample of male and female students amounting to 126 individuals, and to analyze the data and test the hypotheses, the statistical processing method SPSS V 24 was used.

the results of the study showed a statistically significant effect of the quality of the e-learning service on the satisfaction of students of the faculty of commercial sciences at the university of Tlemcen.