دور عناصر الثقافة التنظيمية في تحسين جودة الخدمات المصرفية بالنظام المصرفي السوداني: دراسة حالة المصارف التجارية بولاية النيل الأبيض

الملخص EN

The study dealt with the role of the elements of organizational culture in the quality of banking services of the Sudanese banking system, by applying to commercial banks in white Nile state, and the problem of the study was whether commercial banks in white Nile state were able to adopt a culture of quality services to attract and maintain beneficiaries and customers based on organizational culture? the study adopted the questionnaire as a tool for data collection, the study followed the descriptive and analytical approach, and the study population is represented in individuals working in banks in white Nile state, the study reached a set of results, the most important of which are: the bank's interest in production and productivity as a basis for evaluating the performance of its working personnel, and the interest of banks in developing a policy of equality and justice among their members working in rights and duties, as it allows working individuals to participate in decision-making.