تقييم جودة الخدمات الصحية من وجهة نظر الزبون : دراسة ميدانية داخل المركز الصحي حمدة بمدينة الجميل

الملخص EN

The main objective of this study is to obtain the level of health services provided by health services to health services in health centers, by evaluating health services in health center (Hamda) by distributing a court-tested questionnaire that included the quality of health services and that Versus hypothesis testing to answer the study questions.A number of statistical methods have been used, such as the correlation coefficient and the SPSS program.

This study reached to obtain the evaluation of services in its five dimensions (Dependability, responsiveness, safety, tangibility, empathy).