أثر التقنية على جودة خدمات التوريد في وزارة التعليم بالمملكة العربية السعودية: دراسة حالة وزارة التعليم بالمملكة العربية السعودية

الملخص EN

The study aims to reveal the impact of applying technology on the quality of supply services in the ministry of education in Saudi Arabia, to identify the technology factors that affect the quality of supply services.

in this study, the researcher relied on the descriptive surveying approach, due to its suitability to the nature and objectives of this study.

the sample included 18 officials from the Saudi ministry of education and workers in the general administration of purchasing, the general administration of warehouses, and the general administration of inventory control, as well as employees of the information technology department responsible for supply services, as indicated by the results of the study.

the technical factors that affect the quality of supply services in the ministry of education are the quality of the internal network of the ministry, the quality and speed of the computers used the stability of the connection with the public network of communications, the interdependence of the programs used in the supply process, and the communication network.

the results also confirmed that the challenges and obstacles what limit the application of modern technologies in the supply services of the ministry of education are the regulations that require paper documents, the lack of qualified and trained manpower, the lack of new means such as electronic boards and self-reading devices, lack of quality of communication, the lack of devices, the poor level of technical connectivity with relevant authorities in supply services.

the study recommends increasing the awareness of senior administrative leaders in the ministry of education of the importance of supply chain integration as one of the core concepts in modern management, especially suppliers and customers because they are responsible for achieving superiority and sustainable competitive advantage.

the study affirms the need for the ministry of education to realize the importance of the sustainability of human resource management and to work on their development, by developing the capabilities and capabilities of its employees by providing programs and training courses for their numbers, rehabilitation and evaluation.