دور إدارة الموارد البشرية الإلكترونية في تحسين مستوى جودة الخدمات في جامعة القدس المفتوحة

الملخص EN

The study aims to identify the reality of electronic human resources management at al-Quds Open University and its role in improving the level of quality of services provided by the university.

the researcher used the descriptive analytical method, and the study tool consisted of a questionnaire, in addition to the personal interviews.

the study reached the following most important results : -the reality of electronic human resources management at al-Quds open university came with a relative weight of 79.4%, which is at a high degree.

-the quality of services provided by al-Quds open university came with a relative weight of 80.6%.

which is at a high degree.

-there is a strong correlation between the electronic human resources management and the level of quality of services provided by al-Quds Open University.

the study recommended the necessity of keeping pace with technological developments related to human resource management, and enhancing the investment process in training employees to use modern technologies in human resource management, as well as providing all material and software requirements for human resource management to ensure continuous improvement.