تقييم مستوى أداء الخدمات الفندقية بإقليم الجبل الأخضر: دراسة في الخدمات السياحية

الملخص EN

This research aims to assess the performance level of hotel services in the Jabal al-Akhdar region, where modem hotel establishments do not provide accommodation only, but rather provide a mixture of integrated services represented in accommodation services, food and drink and cleaning clothes, and it has large halls for holding conferences, parties, festivals, exhibitions and sports clubs, in addition to this includes swimming pools, shops, banking and postal services, and some of them organize tourist trips.

thus, the problem of the study here is limited to evaluating the performance level of hotel services in the Jabal al-Akhdar region, where it was evaluated by distributing questionnaires as a data collection tool.

in identifying the factors that impeded the development of the level of hotel services in this tourist area, and the study found through its results that there are several obstacles that prevented the development of the level of hotel services, including the lack of skilled labor in addition to the lack of interest in the process of training and development of hotel workers in the study area, with the weakness in the infrastructure of hotel establishments, the study has developed many recommendations, most notably raising the level of the administrative staff based on the operation of hotel establishments.