انعكاس التدريب الإلكتروني على تحسين جودة الخدمات الفندقية: دراسة ميدانية لعينة من فنادق ولاية قسنطينة

الملخص EN

The study aimed to find out the effect of electronic training on the quality of hotel services, and to clarify this, a questionnaire was designed and distributed to a random sample of employees and guests of a sample of hotels in the city of Constantine consisting of 50 employees and 50 guests, then the data was analyzed and hypotheses tested using the SPSS V20 program.

the study concluded that there is a significant impact relationship of electronic training programs for employees on the quality of hotel services in Constantine.