The impact of quality on nurses job performance

الملخص EN

This study has investigated the internal service quality and its impact on nurses` job performance.

In fact it is an attempt to provide a better understanding of internal service quality at healthcare sectors in order to enhance the nurses' job performance.

The main aim of this study is to investigate the relation and impact between internal service quality and nurses` job performance.

This study was accomplished based on two methods, quantitative and qualitative (mixed method).

The population included (160) participants from the nurses who are employed in King Khalid General Hospital- Hafr Al-Batin, Saudi Arabia during 2022-2023.

A questionnaire was used as a tool to collect the required data which analyzed by (SPSS) programs mainly person correlation and regression.

Based on the hypotheses developed, the results show that there is a positive relationship and impact between internal service quality and nurses` job performance.

This study concluded that applying the policies of internal service quality leads to a high job performance among nurses.