انعكاس النضج الرقمي على تسريع الحوكمة الإلكترونية في المنظمات العراقية: دراسة تحليلية لعينة من المنظمات الحكومية الخدمية

الملخص EN

The aim of the research is to identify the level of digital maturity in government service organizations, which in turn will contribute to business governance and the services provided, which enhances this in increasing the performance efficiency of these organizations and reducing the level of sluggishness and poor services provided.

The questionnaire in collecting data from the researched field, and the field of study was represented in the departments (national card, passports and housing card) in Samarra.

collected.

The research reached a set of results, the most important of which is that the surveyed organizations have a medium level of digital maturity and tend to be less mature, which was reflected in the weakness of the services provided and their relative sluggishness, and this in turn was reflected in the weak governance of electronic services and poor control over some of the activities and services provided by those organizations.

One of the most important recommendations is the need to increase material support that contributes to providing the infrastructure that contributes to reaching high digital maturity, which in turn will increase control over the services and business provided by those service organizations