العلاقة بين تصميم الخدمة و تقديمها و جودة خدمات الأيواء : دراسة إستطلاعية لآراء عينة من ضيوف فنادق الدرجة الممتازة

الملخص EN

Five stars hotels are distinguished by its special kind of hospitality services according to special strategy .

in order to give on competitive characteristics which unable it to compete others in the market.

This strategies affects the level of the required services offered to the guests whom they are by themselves affected by it.

This research shows the relation between the designed and the offered services on one hand ; on the other the relation between each one with the dimensions of quality of hospitality services , A questioner was delivered in order to estimate the level quality and the offered services according to the quality dimensions which was used in five stars hotels in Baghdad.

The most important results where shown in the research .