مدى توافر مهارتي الحديث و الإنصات و أثرهما في فعالية الاتصال الإداري لدى الرؤساء : من وجهة نظر المرؤوسين في مراكز الأجهزة الحكومية في محافظة مادبا

الملخص EN

This study aims to analyze the effect of speaking and listening skills, on the effectiveness of administrative communication from the perceptive of employees in the Government departments in Madaba Governorate.

To achieve the objectives of the study a questionnaire was developed consisted of 65-items, two questions, two main hypotheses and minor ones.

Aandom sample of (360)respondents to the questionnaire was chosen which represents (40%) of the total population.

The study used statistical methodology (descriptive and analytical) to answer the questions and testing hypotheses.

The findings of the study revealed that both skills were available above the medcore level.

The study also showed that their was statistically significant effect of the speaking skill on the effectiveness of administrative communication including all its dimensions.

Also the study revealed that there was an important statistically significant effect of the listening skill in the effectiveness of administrative communication including all its dimensions.

The study concluded with some recommendations, the most important of which being directing managers of the these departments to run training programs, aiming to improve speaking and listening skills.