أثر الصمت التنظيمي على المشاركة في صنع القرارات التنظيمية : جامعة مؤتة-دراسة حالة

الملخص EN

The purpose of this study is to study organizational silence and its effect on decision making process.

In order to achieve the objectives of this study, a questionnaire was developed and distributed to (179) members, the study's population.

(156) members responded (10), questionnaires were excluded and the analysis was based on (146) questionnaires containing full information, forming a response rate of (81.56) percent.

The following are the most important findings of this study: 1- The independent variable (managers5 fear of negative feedback) was found to be associated with participation in decision making process at (1) percent level of significance.

2- The independent factors (first belief: subordinates’selfishness), (second belief: administrations' knowledge), and the (third belief: the importance of agreement) were found to be associated with participation in decision making process at (1) percent level of significance.

3- There were significant statistical differences at (5) percent level of significance between the members’ perceptions of (managers' fear of negative feedback), these differences are related to the moderating variable (administrative rank).

4- There were significant statistical differences at (5) percent level of significance between the members’ perceptions of (the third belief), these differences are related to the moderating variable (sex); whereas, there were no significant statistical differences between the members' perceptions of factors affecting organizational silence related to the moderating variables; age, experience and level of education.

Based on the above- mentioned factors and other findings ,the researcher came up with some recommendations in an attempt to solve the problem of organizational silence such as: the concern with training programs, rewards for good ideas, and formulation of specialized committees to study new ideas in order to implement suitable ones.