UNRWA’s area staff satisfaction on performance appraisal system and its incentives in the Gaza field office
مقدم أطروحة جامعية
مشرف أطروحة جامعية
al-Farra, Majid Muhammad Abd al-Salam
الجامعة
الجامعة الإسلامية
الكلية
كلية التجارة
القسم الأكاديمي
قسم إدارة الأعمال
دولة الجامعة
فلسطين (قطاع غزة)
الدرجة العلمية
ماجستير
تاريخ الدرجة العلمية
2008
الملخص الإنجليزي
This study aims at identifying the level of satisfaction among UNRWA's employees in regard to performance appraisal and its incentives, to diagnose the errors committed by appraisers while appraising employees under their supervision, to identify whether the current performance appraisal system motivates employees and increases productivity, and to identify whether the output of the current appraisal system is used for organizational development and career planning.
The study follows the procedure of a descriptive approach.
The total number of employees working in the Gaza Field Office is 9507.
Employees in grades 1, 2 and 3 were excluded as they are not subject to performance appraisal.
Thus, this makes the study population 8541.
410 employees were surveyed.
In order to ensure that particular grades within the study population are adequately represented in the sample, the researcher utilized stratified random method according to grade.
The study revealed several findings the most important of which are the following:- Firstly, the system is not based on job analysis, and the job description does not include clear standards upon which employees' performance can be measured.
Furthermore, the report currently in use by UNRWA contains qualitative rather than quantitative standards, and does not contain clear or measurable statements.
In addition, part of the daily tasks assigned to employees is not included in the report, and the report does not evaluate the employees' competencies.
Secondly, analysis of data revealed that the Agency does not designate specific incentive package for employees whose performances are rated as outstanding.
Moreover, employees do not receive verbal incentives when they deserve.
In addition, employees are not promoted for higher post based on the results of their performance.
The personnel directive does not clearly state the kind and amount of incentives to be disbursed on excellent performers.
Thirdly, analysis of data revealed that there are some mistakes committed by raters when they evaluate the performance of employees under their supervision.
Some of the mistakes are: using previous year performance appraisal report to evaluate the performance of employees, using central tendency, affection by general characteristics of employees and political affiliation, positive and negative affection of raters by recent actions of appraisees, affection by the relationship with appraisees.
Other issues also include lack of training and observation of ratees' performance.
The researcher recommends changing the performance appraisal report, establishing a post for performance appraisal officer, increasing incentives for outstanding performers and training appraisers on performance appraisal.
التخصصات الرئيسية
الموضوعات
عدد الصفحات
154
قائمة المحتويات
Table of contents.
Abstract.
Chapter one : An introduction.
Chapter two : Performance appraisal.
Chapter three : Motivation and incentives.
Chapter four : UNRWA and performance appraisal.
Chapter five : Previous studies.
Chapter six : Research methodology.
Chapter seven : Empirical framework hypothesis testing and discussion.
Chapter eight : Conclusion and recommendations.
References.
نمط استشهاد جمعية علماء النفس الأمريكية (APA)
Abu Musa, Jamal Mustafa. (2008). UNRWA’s area staff satisfaction on performance appraisal system and its incentives in the Gaza field office. (Master's theses Theses and Dissertations Master). Islamic University, Palestine (Gaza Strip)
https://search.emarefa.net/detail/BIM-300267
نمط استشهاد الجمعية الأمريكية للغات الحديثة (MLA)
Abu Musa, Jamal Mustafa. UNRWA’s area staff satisfaction on performance appraisal system and its incentives in the Gaza field office. (Master's theses Theses and Dissertations Master). Islamic University. (2008).
https://search.emarefa.net/detail/BIM-300267
نمط استشهاد الجمعية الطبية الأمريكية (AMA)
Abu Musa, Jamal Mustafa. (2008). UNRWA’s area staff satisfaction on performance appraisal system and its incentives in the Gaza field office. (Master's theses Theses and Dissertations Master). Islamic University, Palestine (Gaza Strip)
https://search.emarefa.net/detail/BIM-300267
لغة النص
الإنجليزية
نوع البيانات
رسائل جامعية
رقم السجل
BIM-300267
قاعدة معامل التأثير والاستشهادات المرجعية العربي "ارسيف Arcif"
أضخم قاعدة بيانات عربية للاستشهادات المرجعية للمجلات العلمية المحكمة الصادرة في العالم العربي
تقوم هذه الخدمة بالتحقق من التشابه أو الانتحال في الأبحاث والمقالات العلمية والأطروحات الجامعية والكتب والأبحاث باللغة العربية، وتحديد درجة التشابه أو أصالة الأعمال البحثية وحماية ملكيتها الفكرية. تعرف اكثر