An integration of knowledge management practices towards enhancing operational customer relationship management performance : analytical study in banking industry
مقدم أطروحة جامعية
مشرف أطروحة جامعية
الجامعة
الأكاديمية العربية للعلوم المالية و المصرفية
الكلية
كلية نظم و تكنولوجيا المعلومات
القسم الأكاديمي
قسم نظم المعلومات الإدارية
دولة الجامعة
الأردن
الدرجة العلمية
دكتوراه
تاريخ الدرجة العلمية
2008
الملخص الإنجليزي
Organizations today have no choice but to continually exhaust their efforts to exploit what they know and continue to explore new knowledge, so they are realizing that to remain competitive and able to achieve competitive advantage they must explicitly manage their intellectual resources and capabilities.
The study aims to develop a new model and to improve the casual relationship and integration among knowledge management which presented in organization knowledge topology (socialization, externalization, internalization and combination), intrinsic three CRM initiatives (process fit, customer information quality and system support).
A set of hypotheses is generated from the framework and a survey instrument constructed to empirically test the hypotheses. The findings demonstrate that proposed model provides the basis for a new way of conceptualizing knowledge dimensions and customer relationship management success factors processes within organizations. They underline the importance of continuing research that adds to the understanding of knowledge management capabilities in an organization.
Therefore, this study makes a significant contribution to a burgeoning topic that is of increasing importance to both the academic literature and the organizational practice of knowledge management and customer relationship management.
التخصصات الرئيسية
الموضوعات
عدد الصفحات
160
قائمة المحتويات
Table of contents.
Abstract.
Chapter one : Introduction.
Chapter two : Theoretical framework and literature review.
Chapter three : Conceptual model.
Chapter four : Methodology.
Chapter five : Data analysis.
Chapter six : Results and recommendations.
References.
نمط استشهاد جمعية علماء النفس الأمريكية (APA)
Khasib, Khalid I.. (2008). An integration of knowledge management practices towards enhancing operational customer relationship management performance : analytical study in banking industry. (Doctoral dissertations Theses and Dissertations Master). Arab Academy for Financial and Banking Sciences, Jordan
https://search.emarefa.net/detail/BIM-305986
نمط استشهاد الجمعية الأمريكية للغات الحديثة (MLA)
Khasib, Khalid I.. An integration of knowledge management practices towards enhancing operational customer relationship management performance : analytical study in banking industry. (Doctoral dissertations Theses and Dissertations Master). Arab Academy for Financial and Banking Sciences. (2008).
https://search.emarefa.net/detail/BIM-305986
نمط استشهاد الجمعية الطبية الأمريكية (AMA)
Khasib, Khalid I.. (2008). An integration of knowledge management practices towards enhancing operational customer relationship management performance : analytical study in banking industry. (Doctoral dissertations Theses and Dissertations Master). Arab Academy for Financial and Banking Sciences, Jordan
https://search.emarefa.net/detail/BIM-305986
لغة النص
الإنجليزية
نوع البيانات
رسائل جامعية
رقم السجل
BIM-305986
قاعدة معامل التأثير والاستشهادات المرجعية العربي "ارسيف Arcif"
أضخم قاعدة بيانات عربية للاستشهادات المرجعية للمجلات العلمية المحكمة الصادرة في العالم العربي
منصة "معرفة" للكتاب العربي الجامعي الرقمي 
تقوم هذه الخدمة بالتحقق من التشابه أو الانتحال في الأبحاث والمقالات العلمية والأطروحات الجامعية والكتب والأبحاث باللغة العربية، وتحديد درجة التشابه أو أصالة الأعمال البحثية وحماية ملكيتها الفكرية. تعرف اكثر
