Government resources planning and user satisfaction : an empirical investigation towards enhancing e-government in Jordan

مقدم أطروحة جامعية

al-Sarayirah, Bashshar Husayn

مشرف أطروحة جامعية

al-Khalidi, Firas

أعضاء اللجنة

al-Utaybi, Ghassan A.
al-Shaykh, Asim A. R.
Jawad, Shawqi Naji

الجامعة

الأكاديمية العربية للعلوم المالية و المصرفية

الكلية

كلية نظم و تكنولوجيا المعلومات

القسم الأكاديمي

قسم نظم المعلومات الإدارية

دولة الجامعة

الأردن

الدرجة العلمية

دكتوراه

تاريخ الدرجة العلمية

2007

الملخص الإنجليزي

In the globalization era, information technology and understanding of cross-interest differences are considered the key for business accomplishment.

While people are getting more familiar with information technology, their satisfaction varied according to many elements.

Moreover, the term satisfaction and how to measure it is under constant debate.

User satisfaction would indicate the degree of system success or failure.

Since the E-government project in Jordan is under implementation and represents a very complicated system as well as a problematic area, this research tend to measure satisfaction in E-government projects.

E-government projects highlight and concentrate the benefits for the government so this research will search if it also satisfies of user.

A confirmatory factor model and structural equation model were developed and tested and the overall results of the empirical investigation supported the general framework.

Using confirmatory factor analysis techniques, the user satisfaction hypotheses developed for this thesis were tested and the models were also verified.

IT satisfaction factors seen by system related attributes (SRA) and work related attributes (WRA) factors were confirmed.

Both system related factors (SRA) and work related factors (WRA) were also found to have a significant positive relationship in the e-Dwain systems.

التخصصات الرئيسية

إدارة الأعمال

الموضوعات

• الأردن
• تكنولوجيا المعلومات
• تخطيط موارد المؤسسة

عدد الصفحات

118

قائمة المحتويات

• APA
• MLA
• AMA

لغة النص

الإنجليزية

نوع البيانات

رسائل جامعية

رقم السجل

BIM-306816