قياس مدى التزام المستشفيات الخاصة الحائزة على جائزة الجودة و التميز في محافظة عمان بمنهج سيجما ستة، و أثره في ضبط جودة التدقيق الداخلي

الملخص EN

This study aimed at using Six Sigma Methodology in controlling Internal Auditing Quality on awardwinning quality and excellence private hospitals in Amman Governate.

The researchers designed a questionnaire, consisting of (67 ) items to gather the primary data from the study sample which is consisted of (67) individuals.

The main conclusions of the study were: There is a significant impact to Six Sigma Criteria (commitment and support of top leadership; feedback and measurement; continuous improvement; processes and systems and human resources) on quality of internal audit (professional care; managing the activities of internal audit; risk management evaluation; planning and implementation of the audit process; delivery of output) in Award Winning quality and excellence private hospitals in Amman Governate at level (0.05).

The main recommendations of the study were: showing more interest in the concept of Six Sigma concept and confirming the possibility of its use in hospitals due to its importance in reducing medical errors and improving the quality of services provided، which are commensurated with the expectations of clients.