مدى تأثير الدعم التنظيمي و الاجتماعي في الضغوط العمل : دراسة ميدانية على العاملين في مراكز الدوائر الحكومية في محافظة جدة في المملكة العربية السعودية

الملخص EN

This study aimed at investigating the impact of social and organizational system in job stress release among the employees at governmental department positions in Jeddah governorate / KSA, and to achieve the objectives of this study, a questionnaire was developed for data collection.

The study sample was composed of (1074) subjects where Statistic Package for Social Science, Version 16 (SPSS, 16) was adopted to analyze the questionnaire data.

The most important findings of this study were the following :1.

There is an impact of organizational support dimensions in job stress which explains 62.1٪ of variation in the dependent variable (job stress).2.

There is an impact of social support dimensions in job stress which explains 59.4٪ of variation in the dependent variable (job stress).

3.

There are significant differences (α ≤ 0.05) in the perceptions of organizational support subjects attributed to (social kind, academic qualification, age, social status, experience and professional level) variables.4.There are significant differences exist (α ≤ 0.05) in the perceptions of social support subjects attributed to (academic qualification, age, social status, experience and professional level) variables Finally, the study recommended the necessity to emphasize organizational support through changing and updating regulations and instructions to give an opportunity to Low Level employees to participate in decision making and collective work.

It emphasized setting the training programs to enable employees and raise administrative back up for them to increase their self-trust.

As well as, increasing advisory psychological and social centers to face the challenge of job stress.