أثر العوامل الإستراتيجية و التكتيكية في نجاح تنفيذ نظام تخطيط موارد المنظمات : دراسة تطبيقية على قطاع الخدمات الأردني

الملخص EN

This study aimed at exploring the strategic and tactical factors affecting the success of ERP systems’ implementation in the Jordanian service companies.

A questionnaire was developed in order to collect data from the study sample, a total of 450 questionnaires were distributed of which 235 questionnaires were returned, 14 of those were excluded because they were not completed appropriately resulted in a total of (221) questionnaires ready for analysis, these represent employees who use ERP systems in the telecommunication sector and private hospitals in Jordan.

Data were analyzed using a number of statistical techniques including multiple regression and simple regression.

It was found that the strategic factors (top management support, and project management), and tactical factors (communications, training and educating users, and supporting ERP systems suppliers) affects the successful implementation of ERP systems.

However, business reengineering has no effect on the successful implementation of ERP systems.