Implementation of suggests GSM GPRS system in governmental service departments

الملخص EN

The research aims to design and implement a system helps the service departments to send and receive messages short for the problems of citizens about the particular service (water, electricity, municipal), using a Computer and a GSM / GPRS.

Does not require a user to the system possess considerable experience in the field of telecommunications to use the system.

The designed system gives the ability to saving thousands of SMS send and received in a external database.

This database has been built in collaboration with a group of domain experts.

And has been applied in practice of serve the water department.

The System can communicate with the user through the simple and easy interfaces through the use of a simple model of the windows.

System provides a number of statistics and reports required to help the beneficiaries to identify problems, the most frequent and worst-hit areas, in addition to graphic organizers available, which vary according to the modernization to the data.

The system provides some flexibility in the update on the possibility of some procedures, especially the procedure for interaction with the user system, which gives him the possibility of future expansion to keep pace with the rapid development and large to include all service departments.

The system is written using Visual Basic 6 with Microsoft Access.

And works on the operating system Vista, Xp sp2, Windows Server 2008.