مظاهر الجهد العاطفي لدى أعضاء هيئة التدريس في جامعة القدس المفتوحة

الملخص EN

The aim of this study was to determine the level of emotional labor among a faculty members at Al-Quds Open University in light of some variables: sex, specialization, academic qualification, experience, and a full-time career.

For this purpose a scale of emotional labor was applied after making sure of psychometric properties (validity and reliability) on a sample of faculty members at Al-Quds Open University consisted of (244) faculty members.

Results of the study showed a very high level of manifestations on the emotional labor aggregate and subareas of the scale, also results showed statistically significant differences in the level of emotional labor with faculty members due to the variables: sex, specialization and qualification, a full-time career, experience and so in favor of males on all areas, educational specialties and areas of students and colleagues, with higher education and on the field full-time on all areas, and those with long experience on the field of management.