تقييم الأداء الفردي و المؤسسي باستخدام البرمجة الخطية (نظام تحليل تغليف البيانات)‎

الملخص EN

This study Aimed at exploring the possibility of utilizing the quantitative approach in assessing individual and institutional performance using linear programming (Data Envelopment Analysis System) with implementation on Police Stations in Public Security Directorate in Jordan, through identifying and evaluating relevant organizational inputs and outputs that are measurable quantitatively, to assess the achievement level of organizational goals and enhance the concept of organizational accountability.

The study population consisted of all police stations in Public Security Directorate for the year 2000, which totaled (72) units valid for analysis.

As a result, the study sample is the study population.

This enhances the study results and their generalizability.

The study illustrated the mechanism of improving the performance of the police stations in a systematic manner that is easy to understand and implement, and its relation to the institutional performance of the Public Security Directorate, along with maintaining employees’ positive attitude towards the performance evaluation process.

The study concluded the following : 1.

Among the (72) police stations, only (16) police station were totally efficient and earned (100 %) performance score.

This represents (22 %) of all police stations under the study.

2.

About (79 %) of the (72) police stations achieved performance level between (80-100 %).

The potential improvement for organizational inputs together was (80 %), while the potential improvement for organizational outputs together was (20 %).

3.

The potential improvement for manpower ranked first among all inputs and outputs which was (-28.23 %), which represents almost one third of potential improvement for all other inputs and outputs.

As a result, A reduction in manpower is needed.

Furthermore, the study showed that potential improvement for other crimes occurred ranked second among all inputs and outputs and was (-20.73 %).

Finally, the study showed that potential improvement for violent crimes occurred ranked third among all inputs and outputs and was (10.22 %).

The study presented some important recommendations including the need to provide quantitative consistent criteria for performance assessment, developing valid and reliable quantitative measurement tools for performance assessment, which facilitate the creation of appropriate data bases for an objective assessment of individual and institutional performance.

Finally, the study showed that there is a need to concentrate on the proactive approach of policing (crime prevention) in comparison to the reactive approach (crime apprehension).