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Service Capacity Reserve under Uncertainty by Hospital’s ER Analogies : A Practical Model for Car Services
المؤلفون المشاركون
Mira McWilliams, José Manuel
Pérez Salaverría, Miguel Ángel
المصدر
Mathematical Problems in Engineering
العدد
المجلد 2014، العدد 2014 (31 ديسمبر/كانون الأول 2014)، ص ص. 1-18، 18ص.
الناشر
Hindawi Publishing Corporation
تاريخ النشر
2014-07-10
دولة النشر
مصر
عدد الصفحات
18
التخصصات الرئيسية
الملخص EN
We define a capacity reserve model to dimension passenger car service installations according to the demographic distribution of the area to be serviced by using hospital’s emergency room analogies.
Usually, service facilities are designed applying empirical methods, but customers arrive under uncertain conditions not included in the original estimations, and there is a gap between customer’s real demand and the service’s capacity.
Our research establishes a valid methodology and covers the absence of recent researches and the lack of statistical techniques implementation, integrating demand uncertainty in a unique model built in stages by implementing ARIMA forecasting, queuing theory, and Monte Carlo simulation to optimize the service capacity and occupancy, minimizing the implicit cost of the capacity that must be reserved to service unexpected customers.
Our model has proved to be a useful tool for optimal decision making under uncertainty integrating the prediction of the cost implicit in the reserve capacity to serve unexpected demand and defining a set of new process indicators, such us capacity, occupancy, and cost of capacity reserve never studied before.
The new indicators are intended to optimize the service operation.
This set of new indicators could be implemented in the information systems used in the passenger car services.
نمط استشهاد جمعية علماء النفس الأمريكية (APA)
Pérez Salaverría, Miguel Ángel& Mira McWilliams, José Manuel. 2014. Service Capacity Reserve under Uncertainty by Hospital’s ER Analogies : A Practical Model for Car Services. Mathematical Problems in Engineering،Vol. 2014, no. 2014, pp.1-18.
https://search.emarefa.net/detail/BIM-482919
نمط استشهاد الجمعية الأمريكية للغات الحديثة (MLA)
Pérez Salaverría, Miguel Ángel& Mira McWilliams, José Manuel. Service Capacity Reserve under Uncertainty by Hospital’s ER Analogies : A Practical Model for Car Services. Mathematical Problems in Engineering No. 2014 (2014), pp.1-18.
https://search.emarefa.net/detail/BIM-482919
نمط استشهاد الجمعية الطبية الأمريكية (AMA)
Pérez Salaverría, Miguel Ángel& Mira McWilliams, José Manuel. Service Capacity Reserve under Uncertainty by Hospital’s ER Analogies : A Practical Model for Car Services. Mathematical Problems in Engineering. 2014. Vol. 2014, no. 2014, pp.1-18.
https://search.emarefa.net/detail/BIM-482919
نوع البيانات
مقالات
لغة النص
الإنجليزية
الملاحظات
Includes bibliographical references
رقم السجل
BIM-482919
قاعدة معامل التأثير والاستشهادات المرجعية العربي "ارسيف Arcif"
أضخم قاعدة بيانات عربية للاستشهادات المرجعية للمجلات العلمية المحكمة الصادرة في العالم العربي
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