Encountering Anger in the Emergency Department : Identification, Evaluations and Responses of Staff Members to Anger Displays
المؤلفون المشاركون
Anat, Rafaeli
Arie, Eisenman
Arik, Cheshin
المصدر
Emergency Medicine International
العدد
المجلد 2012، العدد 2012 (31 ديسمبر/كانون الأول 2012)، ص ص. 1-5، 5ص.
الناشر
Hindawi Publishing Corporation
تاريخ النشر
2012-08-02
دولة النشر
مصر
عدد الصفحات
5
التخصصات الرئيسية
الملخص EN
Background.
Anger manifestations in emergency departments (EDs) occur daily, interrupting workflow and exposing staff to risk.
Objectives.
How staff assess and recognize patients’ angry outbursts in EDs and elucidate responses to anger expressions, while considering effects of institution guidelines.
Methods.
Observations of staff patient interaction in EDs and personal interviews of staff (n=38) were conducted.
Two questionnaires were administered (n=80 & n=144).
Assessment was based mainly on regression statistic tests.
Results.
Staff recognizes two types of anger displays.
Magnitude of anger expressions were correlated with staff’s fear level.
Staff’s responses ranged from ignoring incidents, giving in to patients’ requests or immediately calling security.
When staff felt fear and became angry they tended to call security.
Staff was more likely to ignore anger when incident responsibility was assigned to patients.
Discussion.
Anger encounters are differentiated according to intensity level, which influences interpretations and response.
Organizational policy has an effect on staff’s response.
Conclusions.
Staff recognizes anger at varying levels and responds accordingly.
The level of danger staff feels is a catalyst in giving in or calling security.
Call security is influenced by fear, and anger.
Permanent guidelines can help staff in responding to anger encounters.
نمط استشهاد جمعية علماء النفس الأمريكية (APA)
Arik, Cheshin& Anat, Rafaeli& Arie, Eisenman. 2012. Encountering Anger in the Emergency Department : Identification, Evaluations and Responses of Staff Members to Anger Displays. Emergency Medicine International،Vol. 2012, no. 2012, pp.1-5.
https://search.emarefa.net/detail/BIM-484277
نمط استشهاد الجمعية الأمريكية للغات الحديثة (MLA)
Arik, Cheshin…[et al.]. Encountering Anger in the Emergency Department : Identification, Evaluations and Responses of Staff Members to Anger Displays. Emergency Medicine International No. 2012 (2012), pp.1-5.
https://search.emarefa.net/detail/BIM-484277
نمط استشهاد الجمعية الطبية الأمريكية (AMA)
Arik, Cheshin& Anat, Rafaeli& Arie, Eisenman. Encountering Anger in the Emergency Department : Identification, Evaluations and Responses of Staff Members to Anger Displays. Emergency Medicine International. 2012. Vol. 2012, no. 2012, pp.1-5.
https://search.emarefa.net/detail/BIM-484277
نوع البيانات
مقالات
لغة النص
الإنجليزية
الملاحظات
Includes bibliographical references
رقم السجل
BIM-484277
قاعدة معامل التأثير والاستشهادات المرجعية العربي "ارسيف Arcif"
أضخم قاعدة بيانات عربية للاستشهادات المرجعية للمجلات العلمية المحكمة الصادرة في العالم العربي
تقوم هذه الخدمة بالتحقق من التشابه أو الانتحال في الأبحاث والمقالات العلمية والأطروحات الجامعية والكتب والأبحاث باللغة العربية، وتحديد درجة التشابه أو أصالة الأعمال البحثية وحماية ملكيتها الفكرية. تعرف اكثر