The use of simulation to evaluate and enhance the performance of passports and civil affairs sector : a case study on Gaza directorate

العناوين الأخرى

استخدام المحاكاة لتقييم و تحسين أداء قطاع الجوازات و الاحوال المدنية : دراسة حالة على مديرية غزة

مقدم أطروحة جامعية

Abu Jabal, Ibrahim Abd Rabbih Sulayman

مشرف أطروحة جامعية

Ashur, Yusuf Husayn Mahmud

أعضاء اللجنة

Abu Nasir, Sami Salim
Abu Muammar, Faris Mahmud

الجامعة

الجامعة الإسلامية

الكلية

كلية التجارة

القسم الأكاديمي

قسم إدارة الأعمال

دولة الجامعة

فلسطين (قطاع غزة)

الدرجة العلمية

ماجستير

تاريخ الدرجة العلمية

2014

الملخص الإنجليزي

-In this thesis, the proposed project intends to study the use of Decision Support Systems in simulating Gaza Civil Affairs and Passports Directorate (GCAPD) through identifying the current environment, analyzing the status, and proposing a new system using simulation to determine the optimal number of service providers for the system in order to reduce the postponement of the public services.

Arena 14.00 simulation software is used for developing and running the simulation experiments.

Arena Input analyzer is used for fitting the probability distributions for different processes.

The simulation results for the current system showed that some problems related to the shortage of employees and other problems found due to some operating policies and decisions.

Results of optimized simulation model showed that performance of the GCAPD was better overall compared to the current system.

Waiting time was reduced by 89% on average, while number of processed documents was increased by 44.2%.

The optimized solution for the GCAPD is acquiring to hire two new employees, one for printing in reception hall and the other is for montage in printing department and to transfer application forms every 60 minutes.

The research emphasized that the simulation models should be applied to other real world applications in service and manufacturing systems specially systems that have waiting lines such as banks , hospitals and call centers and the Palestinian government should adopt and implement simulation for decision making in other public service facilities to improve service and to save effort and time needed to find problems and solutions since time of trial and error is over.

التخصصات الرئيسية

إدارة الأعمال

الموضوعات

• الإدارة
• دراسات الحالة
• فلسطين
• قطاع غزة

عدد الصفحات

82

قائمة المحتويات

• APA
• MLA
• AMA

لغة النص

الإنجليزية

نوع البيانات

رسائل جامعية

رقم السجل

BIM-534728