Managers’ communication skills and managerial styles : royal air Maroc as a case study

مقدم أطروحة جامعية

al-Kussaimi, Ala al-Din

مشرف أطروحة جامعية

al-Rashidi, Linda Stump

أعضاء اللجنة

Amakhmakh, Naceur
Willis, Michael

الجامعة

جامعة الأخوين

الكلية

كلية الإنسانيات و العلوم الاجتماعية

دولة الجامعة

المغرب

الدرجة العلمية

ماجستير

تاريخ الدرجة العلمية

1999

الملخص الإنجليزي

When competition between organizations becomes intense, the issue of managerial communication becomes the issue of thoughtful consideration, as it is a way that guarantees organizational cohesion that is necessary for the success of any corporation.

Therefore, I saw it of importance to investigate the communication skills of middle managers and the correlation between managerial models and communication in a Moroccan organization, namely Royal Air Maroc (RAM).

This investigation was undertaken through field research conducted on 17 middle and upper-level managers, and 21 of their subordinates.

To undertake my fieldwork, I opted for both question guides to be used in face to face interviews with both upper and middle-level managers and a questionnaire to be handed to managers’ subordinates.

I also undertook a longitudinal ethnographic study with one manager.

In my analysis, I used both quantitative and qualitative methods to interpret the gathered data.

Through this fieldwork, I discovered that there is a huge gap between the reality of internal communication and what is prescribed in the internal communication plan.

Such a gap was expected in the case of RAM, as the prescribed plan has a narrow view of what internal communication should be in important organizations.

The research also highlights that this break in RAM internal communication is due to the accumulation of a number of elements: the poor communication skills of middle managers, the use of inadequate leadership models, and the divisive structure of the company.

التخصصات الرئيسية

العلوم الاجتماعية (متداخلة التخصصات)

عدد الصفحات

81

قائمة المحتويات

• APA
• MLA
• AMA

لغة النص

الإنجليزية

نوع البيانات

رسائل جامعية

رقم السجل

BIM-592151