تحليل أثر العوامل الداخلية و الخارجية في جودة الإنتاج : دراسة تطبيقية في الشركة العربية لصناعة الأدوية المساهمة المحدودة في الأردن

الملخص EN

This study aims at exploring the internal and external factors which affect the quality of production in the Arab pharmaceutical manufacturing company Ltd- Jordan.

Also, this study aims to analyze the effect of these factors on the quality level.

The study sample consisted of (200) employees, chosen randomly from the employees at the company (929), in addition to (100) randomly-chosen customers.

Two questionnaires were used to collect the data related to the study variables which represent the internal and external factors and quality level.

Some statistical techniques (descriptive and analytical) were used in answering the study questions and test the hypotheses.

The study concluded with the following results: In general, the attitudes of respondents were positive towards internal and external factors as independent variables which do affect the quality level as a dependent variable.

The internal and external factors, as independent variables، statistically affect the quality level.