![](/images/graphics-bg.png)
Adoption and implementation at ITS
مقدم أطروحة جامعية
مشرف أطروحة جامعية
أعضاء اللجنة
Harrud, Hamid
Shuraybi, Adil
Rashidi, Taj al-Din
الجامعة
جامعة الأخوين
الكلية
كلية العلوم و الهندسة
دولة الجامعة
المغرب
الدرجة العلمية
ماجستير
تاريخ الدرجة العلمية
2011
الملخص الإنجليزي
The role of Information Technologies (IT) in any today’s organization or business has become tremendous and crucial to their survival in this age of information heroism.
Despite the great role it plays, at supporting, enhancing, and bringing innovation to the business, IT has been known to be the least understood element of the business by the business.
Challenges like making the IT unit of the business work in line with the enterprise goals and objectives, understanding, perceiving, experiencing, measuring, and evaluating the value IT brings to the business, and managing IT affairs in an effective, efficient, value generating manner have been the concern of many IT managers and specialists.
With the rapidly changing role of IT and with the business becoming more and more reliant and reliable on its services, new paradigms, in the form of pragmatic frameworks and models, have been developed from experience and best practices in the domain of managing IT organizations from a service provider perspective.
In this work we first explore the role IT plays in the business and goes through a review of onthe- surface models and frameworks of best practices in the management of IT.
We then concentrate on the Information Technology Infrastructure Library (ITIL) as a framework to implement at the Information Technology Services (ITS) department at Al Akhawayn University in Ifrane (AUI).
This mapping of ITIL and ITS is carried out with the aim of making ITS achieve its objectives stated in its vision statement.
After studying both ITIL and ITS closely, we suggest a scope of adoption of the framework tailored to the nature and needs of ITS, and we trace a suggested roadmap for ITS to take in order to become ITIL compliant and acquire the benefits the framework promises.
The last part of the work suggests a tentative plan for the adoption program, produces the necessary documents to launch the first projects in the program, and provides two process implementation samples: the Catalog Management Process and the Portfolio Management Process.
التخصصات الرئيسية
إدارة الأعمال
العلوم التربوية
تكنولوجيا المعلومات وعلم الحاسوب
الموضوعات
عدد الصفحات
182
قائمة المحتويات
Table of contents.
Abstract.
Abstract in Arabic.
Preface.
Chapter One : Introduction.
Chapter Two : New paradigms for managing IT.
Chapter Three : The ITIL framework (third version).
Chapter Four : ITS, mission and structure.
Chapter Five : Program initiation and management.
Chapter Six : Case studies : catalog and portfolio management processes.
Chapter Seven : Conclusion.
References.
نمط استشهاد جمعية علماء النفس الأمريكية (APA)
Bahri, Layla. (2011). Adoption and implementation at ITS. (Master's theses Theses and Dissertations Master). Al Akhawayn University, Morocco
https://search.emarefa.net/detail/BIM-629755
نمط استشهاد الجمعية الأمريكية للغات الحديثة (MLA)
Bahri, Layla. Adoption and implementation at ITS. (Master's theses Theses and Dissertations Master). Al Akhawayn University. (2011).
https://search.emarefa.net/detail/BIM-629755
نمط استشهاد الجمعية الطبية الأمريكية (AMA)
Bahri, Layla. (2011). Adoption and implementation at ITS. (Master's theses Theses and Dissertations Master). Al Akhawayn University, Morocco
https://search.emarefa.net/detail/BIM-629755
لغة النص
الإنجليزية
نوع البيانات
رسائل جامعية
رقم السجل
BIM-629755
قاعدة معامل التأثير والاستشهادات المرجعية العربي "ارسيف Arcif"
أضخم قاعدة بيانات عربية للاستشهادات المرجعية للمجلات العلمية المحكمة الصادرة في العالم العربي
![](/images/ebook-kashef.png)
تقوم هذه الخدمة بالتحقق من التشابه أو الانتحال في الأبحاث والمقالات العلمية والأطروحات الجامعية والكتب والأبحاث باللغة العربية، وتحديد درجة التشابه أو أصالة الأعمال البحثية وحماية ملكيتها الفكرية. تعرف اكثر
![](/images/kashef-image.png)