دور إدارة الجودة الشاملة و أثرها في تنمية الموارد البشرية بالمنظمات الإنتاجية : دراسة حالة مجموعة شركات دال (سيقا-كابو)‎

الملخص EN

The aim of this study was to cover the role of Total Quality Management in production organization and their impact on human resources development through a field study on Dall Group Companies (Sayga and Cabo).

The study adopted the descriptive method.

The measurement of the study was developed based on the previous studies.

Random samples procedure had been chosen and structured questionnaire had been used as main tool for data collection.

The Statistical Package for Social Science (SPSS) was used for data analysis.

The results of the study show that: The Application of the fundamentals of Total Quality Management dimensions has positive relation with human resource development in Productive Organizations.Based on the results of the study the following are the main recommendations: The necessity of implementing Total Quality Management approach in Productive Organizations, as well as the necessity of training and developing the Human Resources in these Productive Organizations.