دور إدارة الجودة الشاملة في تقليل المخاطر في قطاع التعليم العالي الأردني في ظل الأزمة الاقتصادية العالمية: دراسة تطبيقية

الملخص EN

The study aimed to address the reality of total quality management in higher education sector of Jordan in light of the global economic crisis and the availability of supplies the proper application and successful and then identify the risks faced by the university administration as a result of increased risk in its different forms and to analyze the relationship between total quality management representative Bmstelzmadtha and principles: support the university administration and the participation of all employees in the organization and ongoing improvement and development and incentive programs and focus on student education and training and reduce risks in the activities of the organization.

We have focused on the research problem that there is a distinct lack of interest from the higher education sector Jordanian total quality management and applications، and accessories in order to reduce the risks in the Jordanian universities.

Research community and consisted of ten public and private universities representative of the higher education sector and the University of Yarmouk and MutaHussein Bin Talal and the House and the Hashemite blue wall، Ajloun، Jerash، and Philadelphia.

The study sample was composed of deans and heads of departments، units and who have the information on the functions of the university and the procedures of scientific and exercise the functions of work-related academic، administrative and distributed (100) one hundred questionnaire on a sample of the study، as well as personal interviews and field visits to departments and locations of the university were questionnaires recovered (90) questionnaire and by 90%، which is sufficient for the purposes of analysis and study.

It also adopted a method of Likert five-year analysis of the questionnaire.

Has emerged as the importance of the study through the challenges faced by the higher education sector of Jordan at the present time in light of the global economic crisis and in particular the scientific، technological and of the need to confront the dangers of competition coming from the universities of similar Arab and foreign، which requires Oallagha adequate attention، where is the total quality management in light of the crisis global economic approaches of modern scientific practiced by the organizations service to provide outputs of the appropriate quality required and according to the needs and desires of customers، and the more able the organization seeking to continue and grow in the light of the global economic crisis and in light of increasing competition to meet and providing the requirements of total quality management appropriate whenever the led to the face risks that may be confronted with the manner in which they can be addressed and to find ways to avoid them Mstqublla when repeated، especially as economic conditions experienced by Jordan that require further improvement and attention to the sources of risk and management of the scientific method appropriate to overcome them without damage to mention the material and moral damage which may be exposed to universities by these risks.

The study found a number of conclusions and appropriate recommendations.