Assessment policy and strategy criterion of EFQM excellence model in higher education institutions from employee perception : UCAS as a case study

العناوين الأخرى

تقييم معيار السياسة و الاستراتيجية وفق النموذج الأوروبي للتميز في مؤسسات التعليم العالي من وجهة نظر العاملين : الكلية الجامعية كحالة عملية

مقدم أطروحة جامعية

Shuman, Muhammad Yunus

مشرف أطروحة جامعية

Dahliz, Khalid Abd Abd al-Salam

الجامعة

الجامعة الإسلامية

الكلية

كلية التجارة

القسم الأكاديمي

قسم إدارة الأعمال

دولة الجامعة

فلسطين (قطاع غزة)

الدرجة العلمية

ماجستير

تاريخ الدرجة العلمية

2015

الملخص الإنجليزي

This study aims to assess applying the Policy and Strategy criterion in the higher education institutions according to European Foundation for Quality Management (EFQM) Excellence Model.

The researcher selected the University College for Applied Science (UCAS) as a case study because it is the first higher education institute to be certified by ISO 9001:2008 in Gaza Strip.

The researcher used the descriptive analytical approach and the data collected by a questionnaire based on the items of the Policy and Strategy sub-criteria of EFQM Excellence Model, and analyzed by using SPSS (17).

The population of research consisted of all academic and administrative employees who participated in evaluation, planning and quality assurance and confirmation activities at UCAS who total about (150) employees.

The study concluded that UCAS applies Policy and Strategy role from the perspective of EFQM Excellence Model with the percentage of 74.24%.

There are active relationships among impact for stakeholder’s present and future needs and expectations, impact for depending on performance measurements research, impact for reviewing and updating the policy and strategy, and impact for interacting between the key process with the applying Policy and Strategy criterion at UCAS.

The study has presented some recommendations concerning on beginning practical training program to UCAS staff to apply Excellence criteria in the college to attaining EFQM Excellence Award.

Researcher also, recommends starting in developing quality systems in other higher education institutions which will leave good effects on the education in Palestine.

التخصصات الرئيسية

إدارة الأعمال
العلوم التربوية

الموضوعات

• التعليم العالي
• التقييم
• فلسطين
• قطاع غزة
• المواصفات القياسية

عدد الصفحات

109

قائمة المحتويات

• APA
• MLA
• AMA

لغة النص

الإنجليزية

نوع البيانات

رسائل جامعية

رقم السجل

BIM-685774