The impact of work climate factors on the quality of work life-case study : food and beverage industry sector, Gaza Strip

العناوين الأخرى

أثر عوامل مناخ العمل على جودة حياة العمل : دراسة حالة على قطاع صناعة المواد الغذائية في قطاع غزة

مقدم أطروحة جامعية

al-Hayik, Ramadan Rizq Ramadan

مشرف أطروحة جامعية

al-Habel, Wasim Ismail

أعضاء اللجنة

Sammur, Akram Ismail
Radwan, Abd al-Karim Said

الجامعة

الجامعة الإسلامية

الكلية

كلية التجارة

القسم الأكاديمي

قسم إدارة الأعمال

دولة الجامعة

فلسطين (قطاع غزة)

الدرجة العلمية

ماجستير

تاريخ الدرجة العلمية

2014

الملخص الإنجليزي

The study aimed at investigating the impact of work climate on the quality of work life (QWL) of the staff members in the food and beverage industry sector in the Gaza strip.

The researcher prepared a questionnaire to gather and collect the needed information relevant to the topic in order to realize the aims of this study.

Using the descriptive analytical approach, the study used an adaptable model generated to represent the work climate through the supportive management, intrinsic and extrinsic reward, decision autonomy, social support, health and safety at work and the physical work environment to investigate the impact of these elements on QWL.

In addition, a questionnaire has been developed and tested by a pilot study and then distributed to a sample consisting of 96 workers; where 92% response rate achieved – 89 workers responded.

The study population consists of 551 persons of higher, middle and lower management represented by the deputy manager or higher, head of departments, engineers, and technicians of the (10) firms in Gaza.

The food and beverage industries that have been targeted in the study are: (El Rabie Company - Seven Up Company - Star Company - Shaheen Macaroni Co.

- Fruity Company - Palestine Industries for Drinks Company - El Nada Company - Sultan Bakery - El Hanaa Company - Haboosh “Chipsy” Company) The collected data was analyzed by statistical methods and manipulated through the SPSS software.

For example, the researcher used Kolmogorov-Smirnow test to examine the normality for each field of the questionnaire.

In addition, the researcher used Pearson Correlation Coefficient test to the correlation between each paragraph and its field in the questionnaire.

The researcher also proved that the questionnaire was valid and reliable by using the Cronbach’s Coefficient Alpha method which equals 97%.

The most notable finding of the study was the presence of the impact of the work climate factors represented by (social support, health and safety at work, and intrinsic and extrinsic reward) on QWL since 72.5% of the variation in QWL is explained by (social support, health and safety at work, and intrinsic and extrinsic reward).

In other words, the most significant independent variables are (social support, health and safety at work, and intrinsic and extrinsic rewards).

However, the supportive management had the highest impact where 71.97% of the respondents agreed on the presence of impact of the supportive management on QWL.

70.19% of the respondents agreed that health and safety at work is affecting QWL, while 67.54% agreed that physical work environment is affecting QWL.

The study recommended the necessity of creating and raising the awareness of the organization’s management and staff about the importance of QWL and its great role in raising the organization’s value.

It is important also to increase the employees’ satisfaction with jobs security, professional recognition, and work conditions in order to improve the level of QWL and work climate, in which will lead to high and improved performance.

التخصصات الرئيسية

إدارة الأعمال

الموضوعات

• دراسات الحالة
• فلسطين
• قطاع غزة

عدد الصفحات

107

قائمة المحتويات

• APA
• MLA
• AMA

لغة النص

الإنجليزية

نوع البيانات

رسائل جامعية

رقم السجل

BIM-685829