The impact of advanced technology on work-life balance for the administrative staff at UNRWA-Gaza field office

العناوين الأخرى

أثر التكنولوجيا المتقدمة على التوازن بين العمل و الحياة للموظفين الإداريين في المكتب الإقليمي للأونروا غزة

مقدم أطروحة جامعية

al-Saidi, Riham Mustafa Muhammad

مشرف أطروحة جامعية

Abu al-Rus, Sami Ali

أعضاء اللجنة

Abu Jarad, Ismail Yunus
al-Habel, Wasim Ismail

الجامعة

الجامعة الإسلامية

الكلية

كلية التجارة

القسم الأكاديمي

قسم إدارة الأعمال

دولة الجامعة

فلسطين (قطاع غزة)

الدرجة العلمية

ماجستير

تاريخ الدرجة العلمية

2015

الملخص الإنجليزي

-This research aimed at investigating the implications of using the advanced technology, represented in software (email and web-based applications) and hardware (smart phones, tablets/IPads, laptops) on the work-life balance, in terms of its three major dimensions: time balance, satisfaction balance and involvement balance in UNRWA – Gaza Field Office.

The researcher applied the descriptive analytical approach through using stratified random sample of the study population.

A comprehensive survey was adopted for the research population; which consisted of all administrative staff members (362 in number) with varied grades which ranged from 5 to 20.

A total of 210 questionnaires were distributed and 175 were collected, with response rate of 83%.

The SPSS was used for analysis.

The research revealed that employees at UNRWA agree at a low degree that advanced technology support their work-life balance.

The research also revealed that there are significant statistical relationships between the use of software and hardware with the worklife balance (time balance, involvement balance and satisfaction balance).

Furthermore, the results showed that there is significant difference among the respondents toward ―The use of hardware (smart phone, IPad, and laptop) and the Time balance‖ due to job grade; and there is insignificant difference among the respondents due to the personal characteristics: gender, years of service, type of contract, number of years in current position, marital status and number of children.

The results also reported a significant difference among the respondents toward ―satisfaction balance‖ due to the living area; and a significant difference toward ―time balance‖, due to age.

The research was concluded by practical recommendations; such as increasing the adoption of the software applications and integrates more mobile communication devices in work; plus issuing technical and administration instruction to manage and clarify this area.

And encouraging employees to use and integrate more technology in their daily work.

There is also a need to develop more supportive work-life balance culture; consider work-life as part of the organization strategy.

The research suggested that if UNRWA offers facilities and initiatives (such as training courses, Implementing social and recreation activities, promoting the counseling services, increasing the WLB initiatives, improving the rewards or recognition system) to reduce work-life conflicts, it will lead to improvement in employees' job satisfaction.

In addition, the research recommends issuing a manual textbook about employees‘ entitlements; this will serve as guidance on WLB programmes.

The research revealed that the hardware technology (laptop, IPad and smart phone) has higher effect more than the software technology (email and web-based applications) in helping employees to balance their work and non-work lives.

The research also recommends increasing the worklife balance options for men and employees without children.

التخصصات الرئيسية

إدارة الأعمال

الموضوعات

• الرضا الوظيفي
• التكنولوجيا
• فلسطين
• قطاع غزة

عدد الصفحات

122

قائمة المحتويات

• APA
• MLA
• AMA

لغة النص

الإنجليزية

نوع البيانات

رسائل جامعية

رقم السجل

BIM-687259