The impact of data quality on business processes and decision making : case study insurance companies in Gaza Strip

العناوين الأخرى

تأثير جودة البيانات على العمليات الإدارية و عملية اتخاذ القرار : دراسة حالة شركات التامين في قطاع غزة

مقدم أطروحة جامعية

al-Talla, Hanan Hasan Salamah

مشرف أطروحة جامعية

Ashur, Yusuf Husayn Mahmud

أعضاء اللجنة

al-Habel, Wasim Ismail
Hammudah, Yusuf al-Abd

الجامعة

الجامعة الإسلامية

الكلية

كلية التجارة

القسم الأكاديمي

قسم إدارة الأعمال

دولة الجامعة

فلسطين (قطاع غزة)

الدرجة العلمية

ماجستير

تاريخ الدرجة العلمية

2015

الملخص الإنجليزي

Data quality is a very important aspect that affects organization’s business operations.

Data quality means “Fitness for use”.

Now a day’s organizations are paying more attention to data quality and focusing on how to improve it to enhance the overall performance of the organization.

In this research, the main objective is to measure the effect of data quality on business processes and decision making.

Data quality has many dimensions and five of them were selected to be evaluated by this research.

These dimensions are data completeness, accuracy, consistency, validity of data and relevance.

The research target the insurance sector in Gaza Strip which contains six companies that where under the study of this research.

In this research, a questionnaire was designed as a data collection tool for the purpose of evaluating the impact of data quality on the business processes and decision making in the insurance companies working in Gaza Strip.

56 questionnaires were distributed and 50 of them were collected successfully.

The results show that there is a significant impact of data quality on daily business processes and decision making which indicates the important effect of the data quality dimensions on the organizational successes.

Also it shows that insurance companies in Gaza Strip already knows the importance of data quality and is working to maintain it.

The main recommendation of this research are to develop a data quality assessment methodology and developing a tool to measure the costs of poor data quality.

التخصصات الرئيسية

إدارة الأعمال

عدد الصفحات

127

قائمة المحتويات

• APA
• MLA
• AMA

لغة النص

الإنجليزية

نوع البيانات

رسائل جامعية

رقم السجل

BIM-723405