درجة ممارسة مديري مديريات الشؤون الاجتماعية في فلسطين لمهارات العلاقات الإنسانية في الإدارة من وجهة نظر الأخصائيين الاجتماعيين

الملخص EN

The aim of this study is to recognize the level of human relations skills practiced by the administrators of social affairs directorates in Palestine from social workers' perspective and the relation of that with gender, work experience and education qualifications.To achieve the goals, the researcher developed a measuring tool to measure them after assuring the validity and reliability of my tool, and then I applied it on the study population which represents all social work counselors at the directorates of social affairs in northern West Bank.The results showed that the total degree among administrators is high of (3.88) .The hypotheses testing results showed insignificant differences with reference to variables such as gender, working experiences and work qualifications.In the light of the findings, the researcher recommends the need for practicing human relations skills among the assigned administrators and giving more time for communication skills.It is important to implement rewarding and incentives systems for uplifting of morale of social counselors.