قياس الأداء المتوازن للهيئات الرياضية في مملكة البحرين

الملخص EN

The study aimed to identify the balanced performance measurement and significance of sports organizations , and to identify the financial hub, customers, internal processes, learning and growth to measure the performance of balanced sports organizations.

The researcher used the descriptive approach through surveys and represent the community and a study sample of the administrative staff in the sports clubs, specialists workers in the management of clubs, the General Organization for Youth and Sports .

The questionnaire was used as a major tool for data collection.

The study reached the following conclusions: that the balanced performance measurement system is one of the most important strategic control tools, which seeks to assess the extent of achieving the organization's objectives.

Most of the performance measures can be classified through the effectiveness, efficiency, quality, timeliness, productivity.

Also, customers can be identified and market segments through customer service and gain their satisfaction, attract new customers, the share of the organization in the market, discrimination in the launch of products and services and the expansion of the market, and governance entrance of a balanced assessment of performance through the vision, mission and strategic goals and values of the organization.

The study recommended the need to focus on balanced performance measure card in evaluating the performance of sports organizations and to provide financial and moral support for their application, and the need for rehabilitation of executive leadership in sports organizations entrusted with the desired change to take entrance card and applying it.