تقويم جودة الخدمة المكتبية من وجهة نظر مستعمليها

الملخص EN

The industrial clusters are one of The development of higher education has become a necessity imposed by present and future variables, this is especially in light of the tremendous progress in the quantity and quality of knowledge and their means of delivery, until the pursuit of quality in universities has become a necessary requirement which needs establishing its indicators and standards .

The library service is the cornerstone in improving the quality of higher education institutions, it contains everything related to teaching and learning process , and the simulating environment which made the library a standard to evaluate universities.

Algerian university libraries are facing a set of challenges and problems mainly represented in the increasing overcrowded of its goers, the significant decrease in references particularly the recent ones, and the lack of unified index for libraries in form of bibliographic database based on international standards, which negatively affects the level of satisfaction among users of these library services.

So this study is dealing with library service assessment from students viewpoint.

The study has concluded that it is very important to supply workers in libraries with systems, procedures and guidelines to ensure the proper functioning efficiently and achieving excellence by building competitive advantage elements, which means the precession and continuous development of change and development in beneficiary’s wishes.