An ESP course design for airport check-in desk staff

الملخص EN

This paper presents the pr©eess of designing a course for airport staff working at the Information Desk.

It refleets the ؛؛ituations that lots of ESP practitioners are confronted with when designing course tasks; that is, analysing the needs of specific learners, identifying the occupation-related aims, and tailoring the autiienticity-featured materiais.

The paper introduces a course framework, a set of sample material and a series of plans on learning assessment and course evaluation, with some reflections made on the limitations of both the process and the products, as weil as the directions of further research influenced by the current trends of ESP development.