قياس أثر تطبيق الآيزو 9001 على شركات التشييد بالسودان

الملخص EN

This study examined the impact of applying the concept of ISO 9001 to measure the performance of the construction industry in Sudan.

The study relied on a descriptive and analytical approach to design a questionnaire as a tool to collect the required data on the research hypotheses.

Model questionnaire (a) was distributed to a group of workers in the engineering sector and model (b) was distributed to construction companies to see how familiar and committed they are to the concept of the ISO 9001 system and the impact of its application.

Results confirmed that most of construction companies in Sudan do not apply ISO 9001 system.

Results also confirmed that there is a lack of knowledge and understanding of the ISO system by workers in the construction sector of respondents, and there is lack of commitment by some companies in getting the certificate renewal and thus they lost it.

It was shown that the companies which were certified by ISO 9001 did not get it just for propaganda purposes, nonetheless got them to win customer satisfaction, gain their trust, to apply radical and structural change in the company's policy towards excellence performance, and to compete in the labor market.

Research results indicated that application of ISO 9001 system works to meet customers' needs and provide time, expense and resources, and enhance performance with less errors and more profits, stimulates staff to make more efficient and effective operations of the institution ISO 9001 helps identifying strengths and weaknesses and reduces the monitoring which increases customer confidence.

The results showed that there are obstacles to the application of the ISO 9001 system, including a lack of knowledge of this system, weakness of awareness in various media and its importance to the concept of the ISO, lack of specialized training courses, and not enough control of governmental agencies.

Recommendations of this study is to raise awareness and interest in the field of ISO 9001 in terms of study, research, application, and education and counseling for workers in construction sector of the importance of ISO and its benefits.