مستوى تطبيق متطلبات إدارة الجودة الشاملة في مؤسسات التعليم العالي الجزائرية: دراسة حالة جامعة الحاج لخضر بباتنة في الجزائر

الملخص EN

The study aimed to identify the extent of the application of total quality management requirements from the viewpoint of teachers at the university of batna in Algeria, and to identify differences in attitudes resulting in a number of demographic changes, and thus develop a questionnaire distributed to a targeted sample of teachers, has been analyzing data using statistical analysis package (SPSS) and based on appropriate statistical indicators and tests.

We have concluded that the application of total quality management requirements at the university of batna as members of the Teachers is a medium was also a substantial differences in attitudes of teachers, so they must work continuously on the development of the climate that fosters positive direction and senior management commitment to the participatory processes and continuous improvement.