دور إدارة المعرفة في تحقيق الميزة التنافسية : دراسة حالة موبيليس بالجزائر

الملخص EN

The aim of this study is to identify the impact of practiced knowledge management operations (knowledge acquisition and storage, transfer of knowledge, application of knowledge ) in achieving competitive advantage dimensions(quality, innovation, efficiency ) in Mobilis Telecom company in Algeria, and measure the impact of personal and functional factors influencing the and to achieve the objectives of the study was designed, we developed questionnaire, and then processed statistically using the Statistical Package for Social Sciences (SPSS.20), The study found a high level of awareness of the respondents to the level of the exercise in the functions of human resources management and the dimensions of competitive advantage in the Mobilis company and the presence of the impact through a statistically significant operations Knowledge management competitive advantage, and the presence of statistically significant differences in the trends of respondents Grammar level of the practice of knowledge management Arafa attributable to the variables (age, academic level, the number of years of experience) and some competitive advantage attributable personal and functional factors in Mobilis company dimensions, Accordingly, the study recommends the need for more attention to knowledge management through the effective application of practices that promote the acquisition of knowledge to employees process.